The impact of the European Accessibility Act (EAA) on banking services
| Members | €95 |
| Non-members | €115 |
| BZB | €95 |
| CPD Hours | General |
|---|---|
| Bank | 1h |
| Consumer loans | 1h |
| Mortgages | 1h |
| Compliance | 1h |
- Accessible, clear, and directly applicable
- Learn where and when you want, always online
- Deepen your knowledge and obtain recognized continuing professional development hours
An education with impact
The European Accessibility Act (EAA) introduces new obligations for financial institutions regarding accessibility in banking services. This E-learning (available in Dutch/French/English) provides insights into the legislation, practical guidelines, and the implementation of accessible banking services.
The objectives of this training are to:
- provide an understanding of legislation and regulations regarding accessibility in banking services;
- help recognize the impact of the European Accessibility Act (EAA) on financial institutions;
- teach how to correctly apply accessibility regulations and functional performance requirements in practice;
- adapt customer communication and services to meet accessibility requirements;
- identify and mitigate compliance risks by implementing requirements in a timely manner.
By following this training, you help foster a culture of ethical conduct and customer orientation, which is essential for the success and reputation of your organization.
Be sure to check out this brochure with tips on how to best accommodate customers with disabilities.
This training is for
The training course can be followed by various target groups:
- professionals in finance and banking;
- all persons directly participating in the performance of banking activities or services;
- any individual seeking to enhance their understanding of the EAA principles and practices.
Step by step through the training process
CONTENT
- Introduction to the European Accessibility Act
- Understanding what the EAA entails, including the key requirements and deadlines.
- Specific application of the legislation to the financial sector.
- Key themes
- Digital accessibility
- Gaining insight into practical steps to make digital financial applications user-friendly for people with disabilities.
- Identifying the key accessibility guidelines for websites and mobile applications, such as WCAG 2.1 AA.
- Physical accessibility
- Understanding how ergonomic and intuitive design can contribute to a better customer experience.
- Recognizing signs of inaccessibility in physical products.
- Information security and usability
- Understanding how security and accessibility complement each other and improve the customer experience.
- Identifying solutions for secure and user-friendly access for customers with diverse needs.
- Digital accessibility
- Transparency and information provision
- Gaining insight into the importance of clear and comprehensive customer information.
- Practical applications of the EAA.
- Conclusions
PRACTICAL INFORMATION
- Duration: 1 hour
- Course material: interactive module
- Language: This training will be given in English
- CPD hours: Each module includes an online test consisting of multiple-choice questions. CPD hours will only be granted if you pass the test. You are entitled to 2 attempts to pass the test. If you do not pass (result lower than 60%), CPD hours will not be granted for this (sub)module. We therefore recommend that you take the test only when you are sure you master the subject matter.
Rates and benefits
| Members | €95 |
| Non-members | €115 |
| BZB | €95 |
* Are you entitled to compensation or subsidies?
* Price: service provided as part of continuing vocational training, VAT exempt
Our guidance throughout the learning process
An ‘E-learning’ is 100% self-study. You log in individually on the MyFA learning platform and process, at your own pace, learning content that is provided to you via an interactive presentation. You can follow this online training wherever, whenever and as often as you want. The teaching material consists of a digital format with text, video, images, animations, test questions and/or references to relevant documents and/or websites.
| Members | €95 |
| Non-members | €115 |
| BZB | €95 |
| CPD Hours | General |
|---|---|
| Bank | 1h |
| Consumer loans | 1h |
| Mortgages | 1h |
| Compliance | 1h |
- Accessible, clear, and directly applicable
- Learn where and when you want, always online
- Deepen your knowledge and obtain recognized continuing professional development hours