1. Home › 
  2. Privacy policy

Privacy policy

Respecting your privacy is of utmost importance to Febelfin Academy. The personal information requested is processed in accordance with the provisions of the General Data Protection Regulation 2016/679 and the Law of 30 July 2018 on the protection of individuals with regard to the processing of personal data.

The purpose of our data policy

Please refer to this privacy notice for further information on how privacy works within Febelfin Academy.

As part of our mission to provide you with the most secure data protection, this policy aims to explain to you what personal data we collect and why we collect it, how we use or process that personal data and how you can exercise your rights, including the right to access and correct your personal data.

The body responsible for processing your personal data is Febelfin Academy, 0884 672 365. You can contact us by e-mail communications@febelfin-academy.be

How to contact Febelfin Academy

If you have any questions regarding this privacy notice, please do not hesitate to contact us via e-mail communications@febelfin-academy.be or by post at:
Febelfin Academy
For the attention of the Data Protection Officer
​​​​​​​Boulevard du Roi Albert II, 19 
1210 Brussels – Belgium

1. How do we collect information?

First of all, we collect the personal data you provide us, e.g. when you leave us a message via the contact page of our website, when you send us your C.V., when you sign up to one of our training courses, etc.

Febelfin Academy may collect anonymous or aggregated information such as your browser version or IP address, the operating system you use or the domain name of the website which directed you to the Febelfin Academy website. This allows us to constantly optimise the Febelfin Academy website for you as a user.

In addition, your personal data may be communicated to us through other sources, e.g. if you act as a contact person for a financial organisation, through cookies when you visit our website or through identification verification when you visit our premises, etc.

2. What type of information do we collect?

We limit the processing of personal data to prevent excessive processing of personal data. At Febelfin Academy, your data will therefore be processed in a way that is adequate, relevant and limited to that established by law.

Here is an overview of the data we can* collect:

*Some data are mandatory for operational reasons related to your training. These are mandatory fields to be filled in the online registration form on the website/learning platform.  Other data are optional. You can give them to us if you wish so.

We process the following data:

We collect the content and other information you provide when you use our services and training solutions. We also collect information about how you use our services, including the types of content you view or engage with, or the frequency and duration of your activities.

If you use our services for financial transactions, we collect information on the transaction. This includes your payment information, including your bank account number. 

We collect information when you visit or use our training solution applications. This includes information about the activities you undertake, your use of our services and the information you leave on our applications.

We receive information on you and your activities on and from third parties, such as information from a partner when we jointly offer services.

3. How do we use this information?

We only process personal data for specific and well-defined purposes, and we will not process your personal data for purposes that go beyond what you can reasonably expect from us.
We may process your personal data for the following purposes (without limitation):

4. What is the retention period for this information?

Febelfin Academy will, if necessary, keep your personal data for its activities, e.g. to have proof of your attendance on your programme of study or for legal requirements. Febelfin Academy is required by law (e.g. vis-à-vis the FSMA) to store your personal data for up to 10 years in order to prove your professional knowledge (access to the profession) or your continuing education.

5. How is this information shared?

If your employer/(affiliated) organisation is in charge of your training/examination/retraining, the person named as the contact person within your organisation will have access to your registration, training, results and certificate data (obtained from your former and current employer) for organisational reasons. This person is responsible for the facilitating your registration and/or payment and/or the management of training courses and/or the presentation of your certificates to supervisory bodies. With an existing profile, you are able to change the e-mail address associated with it and to link it to a (new) employer (you send an e-mail to info@febelfin-academy.be). In this case, the new employer will have access to all the courses/certificates you have obtained in the past. You can remove this link at any time.

Your personal data may be transferred to third parties who provide us with specific products or services such as:

In these cases, we ensure that third parties only have access to personal data for which it is necessary to perform the specific tasks required and undertake to treat the data securely and confidentially and to use it in accordance with our instructions.

We would like to point out that some of these third parties are independent controllers of the personal data they process in connection with the services we offer.

We would also like to confirm that we do not sell your personal data to any third party for commercial purposes.

Your personal data may be transferred to destinations outside the European Economic Area (EEA). For transfers to destinations outside the EEA, we will ensure that the transfer takes place with appropriate safeguards. Some destinations have received an adequacy decision from the European Commission. Such an adequacy decision recognises that the legislation of that destination provides an adequate level of data protection from the perspective of European data protection law. Where personal data is transferred outside the European Economic Area (EEA) and where the level of protection for personal data is not the same as in the EEA, we provide appropriate safeguards in the form of standard contractual clauses. Thus we can be sure that your personal data transferred to third parties outside the EEA is treated with the same level of care as in Belgium.

If you would like to receive more information on the third parties to whom we may disclose your personal information in accordance with the law or as part of a service we have entrusted to them, or on the appropriate or suitable safeguards when data is transferred abroad as mentioned above, please contact our Data Protection Officer: communications@febelfin-academy.be

6. How do we secure your information?

Febelfin Academy is committed to continuously securing your data. To this end, we have adopted appropriate technical and organisational measures to properly protect your personal data.

7. How do we use the cookies on our website?

Febelfin Academy uses cookies on its website, for example to improve performance, remember your preferences and present you with information that we think is interesting or useful.

Generally speaking, cookies are small data files sent by a web server that are stored on your computer. They can perform a variety of functions but generally keep a record of the websites visited. They contain a small amount of information about your visits to the website, which can be used to remember you and your preferences on subsequent visits.

Cookies can be "functional" and contain the choice of language or region of the website visitor. This allows you not to encrypt the same data a second time when you visit our website, e.g. through session cookies that store information about the user's page activities, which allows them to easily retrieve the Febelfin Academy web page.

We also process data recorded through non-functional cookies in order to carry out statistics or studies for the Febelfin Academy website and to ensure that its content and performance are improved.

Most web browsers are automatically set to accept cookies. However, you can set your browser to notify you when a cookie is sent or to prevent it from being stored on your hard drive. If you reject cookies, we cannot guarantee full access to our website; it may operate at a reduced speed or you may not be able to access all services.

Click here to access the full cookie statement: https://www.febelfin-academy.be/fr/declaration-de-cookies

8. How can you manage or delete information about yourself?

Febelfin Academy is committed to transparency, not only in terms of how we process your personal data, but also your rights regarding this processing. We therefore remind you of the following rights:

You can exercise these rights with Febelfin Academy by contacting us via communications@febelfin-academy.be. We will ask you to provide proof of your identity.

We are committed to dealing promptly with any privacy complaints, as such we have procedures in place to enable us to respond effectively to any issues you may encounter.

9. How will we notify you of changes to this policy?

This privacy statement, which was last amended on 01/04/2022, may be adapted to ensure that its contents accurately reflect regulatory changes as well as changes that may occur at Febelfin Academy.

The latest applicable version will be available on the website and we will notify you of changes via the website and other means of communication.