Pour le cycle de recyclage qui se termine le 31/12/2023, vous pouvez facilement déduire les ‘points de recyclage’ (lus désormais comme ‘heures de recyclage’) en additionnant les heures de recyclage 'général' et 'spécifique au secteur' par domaine de recyclage.

Pour plus d'info, merci de consulter notre FAQ.

Customer Journey Specialist

Digital native. Always up to date with the latest technologies, thinking how innovation can serve people. You’re independent but you’re not a lone wolf. Mingling and sharing your knowledge with the pack is what drives you forward.

Facts - Customer journey specialist

Expert in customer needs: you determine which banking (digital) products should be designed and developed.

By mapping out every step of customers’ journey, you work towards improving their experience with digital solutions.

Building up a combination of skills of a product manager, channel manager and marketer can help you get there.

While you are the strategic kind of person, your real strength lies in your creative side.

Meet a real Customer Journey Specialist

Curious to know what a Customer Journey Specialist does to shape the future of finance?

Meet Damien who will share insights into his daily life as a Customer Journey Specialist at ING Bank.

You don’t need a specific background to become a Customer Journey Expert but you need to be able to put yourself in the shoes of your customer and show empathy towards them.